At Cafens, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refund policy below to understand how we can help.
Eligibility for Refund
- Refunds are available only for products purchased directly from our official website.
- To be eligible, items must be unused, unopened, and in their original packaging.
- Requests for refunds must be made within 7 days of receiving your order.
- Refunds are not applicable for perishable items like coffee or tea once opened.
How to Request a Refund
- Contact our support team at support@cafens.com with your order number and reason for refund.
- Our team will review your request and may ask for photos of the product and packaging.
- Once approved, you will receive return instructions via email.
Refund Process
- Once we receive and inspect your returned product, we will notify you about the approval or rejection of your refund.
- If approved, the refund will be processed within 5–7 business days to your original payment method.
- Shipping costs are non-refundable unless the return is due to our error or a defective product.
Damaged or Incorrect Products
If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or issue a full refund after verification.
Non-Refundable Items
- Opened coffee, tea, or other consumable products.
- Gift cards or promotional items.
- Customized or special-order items.
Contact Us
If you have any questions regarding our Refund Policy, please reach out to us:
Email: support@cafens.com
Phone: +1 (800) 123-4567
Address: 123 Fashion Avenue, New York, NY 10001, USA