At Cafens, we strive to deliver your products safely and on time. Please review our shipping policy below for details on order processing, delivery times, and shipping charges.

Order Processing

• Orders are processed Monday through Saturday (excluding public holidays).
• Once your order is confirmed, it usually takes 2–5 business days for processing.
• You’ll receive a confirmation email with a tracking number once your order is shipped.

Delivery Time

• Delivery within the city typically takes 2–5 business days.
• Delivery nationwide may take up to 7 business days.
• Delivery times may vary depending on your location and courier availability.

Shipping Charges

• Free shipping is available for orders above $50.
• For orders below $50, minimal shipping charges will apply based on location and courier rates.

Order Tracking

Once your order has been dispatched, you will receive a tracking link via email. Use this link to monitor your delivery status in real-time.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact our support team within 48 hours of delivery. We will arrange a replacement or assist you with a refund.

Contact Us

For any shipping-related inquiries, reach out to us at:

Email: support@cafens.com
Phone: +1 (800) 123-4567
Address: 123 Fashion Avenue, New York, NY 10001, USA